|RF Online Game Policies|
|1. General In-game Policy|
|– Policy Summary|
|The following policies are structured under the mutual agreement between RFCLASSIC and CCR Inc., which will be applied to all users who are accessing the RF Online game title. Adherence to these policies is mandatory, and failure to comply with these rules will have been met with consequences and/or punishments.|
|– Policy Revision|
|Both RFCLASSIC and CCR Inc. have the rights to revise, discard or edit these policies and will be announced officially via the forum and main website. Both companies will not be responsible for any inconveniences or penalties that are caused by not following the recent policies that are posted.|
|– Duty of GM|
|Game Masters (GMs) are always standing by to resolve in-game related issues and keeping community fairness. GMs will not interfere any circumstances that are related to normal users in-game. However, GMs are authorized to provide appropriate penalties toward users who have attempted to cause any damages including hacking, trolling, bugging, scamming, using offensive languages, etc. Any players that GMs are suspicious of will be temporarily banned from the game while GMs investigate.|
|2. Reporting Process Procedure|
|Any actions that are against the policies shall be reported to GMs by submitting tickets via https://help.rfclassic.ph/support/tickets|
|Please allow approximately 7 business days to investigate the submitted ticket, and the finalized decision will be implemented within 15 business days.|
|Our GMs are doing their best to respond to tickets within 48 hours of submission. However, the actual process time can be extended depending on the case.|
|When reporting a certain player or event, please send in a ticket with the following information:
– Name of player(s) involved in the situation
– Time and Date
– An explanation of the situation (GMs need to understand most of the situation to help).
***Without this information, it will be very difficult to assist players or to catch players***
|3. Restriction Chart|
||1st Attempt||2nd Attempt||3rd Attempt|
|1 Day – Ban||30Day – Ban||Permanent Ban|
Any activity that is used for personal profits or causes damage to others by exploiting in-game bugs/errors can be subject to a permanent ban.
|Map/Terrain Glitches and Towers/Traps in Portal.||1st Attempt||2nd Attempt||3rd Attempt|
|1 Day Ban||7 Day Ban &||Permanent Ban|
|Map/Terrain Glitches are not permitted and will automatically be treated as bug/error abuse (permanent ban):
1. The use of map/terrain glitches to gain EXP
2. Placing towers that are unable to hit by the players
3. Placing or Camping towers/traps in Beast Mountain and Sette Desert portal.
3. Hiding towers/players Inside MAU
To report a player, please record a video or take a screenshot of the suspicious player.
|Game Rules/Exploits and Councils Absenteeisim.||1st Attempt||2nd Attempt||3rd Attempt|
|1 Day Ban / CPT Wipe||3 – 7 Day Ban / CPT Wipe||30 Day – Permanent Ban|
|Game exploits are any mechanics that are deliberately manipulating the game to their advantage. This includes, but is not limited to:
1. Acquiring/Using items that you are not supposed to
2. Entering places that should not be allowed (example low-level character in high-level map or race-specific maps)
3. Using items in unintended ways
4. CPT Feeding (Punished for both Feeder and fed players)
5. Exploiting Guild Wars
6. Inactive Council Members
7. Abuse of Race leader Authority
8. Nuking inside the Core when HSK is Safe/Macho buff is Active
9. Abuse of Chaos – Killing players without a valid reason
Any exploit that is deemed severe could be dealt with as “Abusing Bugs/Errors”.
|Illegal Program Use||1st Attempt||2nd Attempt||3rd Attempt|
|7 Day – Permanent Ban|
The use of any cheat tool (Cheat Engine, Moonlight Engine, etc.) is against our terms and service. Any player that shows obvious signs of hacks will immediately receive a permanent ban. Players that are suspected of using illegal programs will receive a temporary ban until investigations are over.
Examples of hacks include (but are not limited to):
|Cash Trade Attempt||1st Attempt||2nd Attempt||3rd Attempt|
|7 Day Ban||30 Day Ban||Permanent Ban|
Any trade or sale attempts listed below can be subject to a ban from the game:
1. Input map name, numbering sequences or phone numbers in the chat window without actual specific purposes.
|Real Money Transaction||1st Attempt||2nd Attempt||3rd Attempt|
|7 Day – Permanent Ban|
|Real money trading is legal in our server but if something happened between the parties involved in RMT such as:
1. Receiving fake item
2. Receiving fake password/FG
3. Retrieved password, Etc.
The involvement of the server will depend upon the situation, any attempt of false information report will be punishable.
|Sharing Account Information||1st Attempt||2nd Attempt||3rd Attempt|
The server will not be liable on any items lost if we found out that you are sharing your account with the others but you may request Account Closure that will depend upon the situation.
It is your responsibility to keep your Account information to anyone.
|False Accusations||1st Attempt||2nd Attempt||3rd Attempt|
|Warning – 1 Day Ban||3 Day Ban||Permanent Ban|
|Any submitted false reports that are intended to harm other players, or are against company policies, can be subject to a ban from the game:
– Reporting normal users as hackers or 3rd party hacking users.
– False-reports showing that the account has been compromised.
– Submitting false tickets repeatedly to interrupt the game operation.
|Fraud/Scamming||1st Attempt||2nd Attempt||3rd Attempt|
|30 Day – Permanent Ban|
Actions listed below will be subject to Fraud:
1. Taking advantage of other players for personal profits.
|Fraud Attempt||1st Attempt||2nd Attempt||3rd Attempt|
|Any attempts to deceive others to claim his or her personal reward can be subject to a ban from the game.
1. Impersonating other players to receive Event Prize/Donation
2 Submitting multiple donation form, Intentionally.
|Advertising 3rd Party Sites (Gold Selling or Private Servers)||1st Attempt||2nd Attempt||3rd Attempt|
|Players who advertise 3rd party websites are going against our terms and service.|
|Chat Window Abusing||1st Attempt||2nd Attempt||3rd Attempt|
|1 Day Chat Ban||3 Day Chat Ban||7 Day Chat Ban or Game Ban|
|Inappropriate chat messages to annoy or disturb others can be subject to disable chat function for certain period of time.|
|Inappropriate Name/Impersonating||1st Attempt||2nd Attempt||3rd Attempt|
|Players with inappropriate names or impersonating other players will be forcefully changed at the GMs discretion.
Inappropriate names include, but are not limited to:
1. Racial and religious names
2. Barcode names
3. Names that contain special characters or symbols
4. Organizations GMs may offer a free name change in these situations, but name changes are not guaranteed.
|Interference (General)||1st Attempt||2nd Attempt||3rd Attempt|
|Warning – 3 Day Ban||7 Day Ban||30 Day Ban – Permanent Ban|
|Any actions that are causing harassment, trolling, threat etc.|
|Using stolen debit/credit cards||1st Attempt||2nd Attempt||3rd Attempt|
|Purchasing in-game items by using cards that are stolen or without permission of the owners is absolutely against the policy and will be banned permanently.|
|4. Donation Refund and Recovery Policy|
|If the issue was caused by Developers or Publishers:|
|– If any incident was caused by technical issues of Developer. or RFCLASSIC, players will be compensated. The verification process will take some time to investigate, however, refund/recovery will be conducted as promptly as possible.|
|– Any items or in-game currencies can be subject to be taken away from users if the items/currencies are gained by illicit methods such as hacking, scamming, etc.|
|If the issue(s) was caused by Users:|
|– Any loss that is caused by the user’s end for failing to adhere to the game system, policies, announcements, etc. are not subject to refund/recovery.
– Donations are not mandatory so when you decide to donate on our server it is stictly not refundable/cancellable
– Any attempt of Donation Refund/Reversal will result to Account Closure
|Character||Character(s) deleted by mistake||Yes||Each character is limited to a One-Time recovery|
|Quest||In the case that a player cannot complete the quest due to specific items being lost during the process||No||Players must give up the quest and retry|
|Item||Items sold to NPC||Yes||One-Time recovery; money received for that item will be taken from inventory|
|Request to discard items that are unable to discard||Yes||Requested items will be discarded permanently|
|Crafted items by mistake||No||This includes upgraders and talics|
|Guild||Lost Items and Money that are being saved in the Guild Warehouse during server migration or transfer||No||No items/money saved in the Guild Warehouse can be retrieved proper announcements were posted before the server migration/transfer.|
|Lost Gold because of scheduled GvG during maintenance||Yes||After GMs verify and validate|
|Promotion||Request Promotional item/currency after the promotion end||No||Must be claimed during the promotion period
|5. Indecent/Offensive/Inappropriate Posting|
|1st Attempt||2nd Attempt||3rd Attempt|
|Post will be removed||7 Day Ban||30 Day – Permanent Ban|
|List of Prohibited Postings||
There are many forms of Indecent/Offensive/Inappropriate Postings including below list:
– Any information that invades/violates a certain company personnel/assets or other players.